Strategic Relationship Manager
Job Req: 112032
Consultant: Nosipho Cele
Closing Date: 11 October 2021
Strategic Relationship Manager
Sales And Services
Manage Self: Professional
To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.
- Deliver banking solutions that meet client needs through understanding of client’s business and needs through relationship management.
- Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
- Improve results by tracking and analysing financial reports against agreed measures.
- Understand clients business and needs through proactive client relationship management according to portfolio mandate.
- Build relationships with internal stakeholders through communication and networking as determined by client needs.
- Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
- Complete tasks through planning and reviewing against set targets.
- Manage resources (time, processes and support teams) to optimize value against client expectations.
- Comply with risk standards,policies and procedures through training and development as required by group complianceframework
- Research and analyse information by using problem solving techniques to propose solutions for work challenges.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders’ businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications – NQF Level
- Matric / Grade 12 / National Senior Certificate
Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers, FAIS Accreditation Regulatory Examination Level 1.
- Must have ecommerce experience
- Strong relationship and negotiation skills
- Proven problem-solving skills
- Advanced excel capability
- Ability to learn new systems
- Understanding of strategic marketing including knowledge of integrated marketing programs
- Understand and derive key insights from data
- History of taking initiative and proactively seeking creative solutions
- Strong sales skills
- Ability to multi-task on several projects.
Type of Exposure
- Conducting root cause analysis
- Working with a group to identify alternative solutions to work situations.
- Analysing situations or data that requires an evaluation of multiple factors
- Interacting with diverse people
- Building and maintaining effective relationships with diverse internal and external stakeholders
- Developing ways to minimise risks
- Analysing and interpreting qualitative and quantitative data
- Drafting reports
- Interacting with various levels of management
- Managing conflict situations
- Managing multiple projects
- Influencing stakeholders to obtain buy-in for concepts and ideas.
- Answering customer questions
- Sharing information in different ways to increase stakeholders understanding
- Communicating complex information orally
- Communicating complex written information
- Brainstorming ways of improving a product or situation.
- Challenging the status quo with a view to improving the environment or peoples understanding
- Identifying trends
- Checking accuracy of reports and rec
- Communicating standards to others
- Conducting gap analysis
- Conducting a needs analysis
- Comparing two or more sets of information
- Coordinating and securing buy-in from stakeholders
- Preparing and delivering presentations
- Writing business proposals
- Providing professional advice/opinion
- Using different approaches in new work situations
Minimum Experience Level
2-3 years in a relationship management or banking environment
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business Acumen
- Business principles
- Business writing
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Nedbank policies and procedures
- Nedbank vision and strategy
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Decision-making process
- Nedbank culture
- Cluster Specific Operational Knowledge
- Building Trusting Relationships
- Managing Work
- Sales Disposition
- Sustaining Customer Satisfaction
Please contact the Nedbank Recruiting Team at +27 860 555 566
Fri, 01 Oct 2021 22:11:49 GMT
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